Server list on diet [was : HELP ME PLEASE!]

I'm having a problem over a week!
I open the KAG put correct username and password, I enter, but when I see the list of servers, servers and only have nine players scratch! My friend gave me the folder KAG to download, I downloaded, I could play normally on servers, but the other day I was playing again, when I opened the KAG started updating, I'm all right, but the problem list server started again! extract the new KAG I downloaded from my friend, but then he begins to update again, help me!

Screenshot:



I am Brazilian and I used the google translator, sorry for any mistakes.
</br>--- merged: Jun 24, 2012 1:52 AM ---</br>
HELP!

 

You read the topic?
</br>--- merged: Jun 24, 2012 5:53 PM ---</br>
There appears only nine zero servers and players, this is not normal!

 

9 servers, 0 players. He may just be unupdated and have to force an update.

Go to your KAG folder in your C: Go to the "App" Folder and delete the "version.txt"

Should force the game to update.

 

Does not work! I did what you said, I opened the KAG, updated, but the list of servers remains the same!
</br>--- merged: Jun 24, 2012 6:13 PM ---</br>
Now it appears seven servers, players still zero.
</br>--- merged: Jun 24, 2012 9:19 PM ---</br>
Help me before the maintenance of KAG start!

 

Hmmm try to restart your comp.

BTW don't use titles like "Help!" or "I'm stuck!" Your title is related to Help! Use a title that tells people the problem.
(I love saying this xD.)

 

Here is just more weeks, and you meant for me to format the computer?!

 

how so?
</br>--- merged: Jun 27, 2012 1:21 PM ---</br>
Answer me fast please!

 

remove your KAG folder and any kag-related .exe files, then redownload it from the site.
If that doesnt work, there's probs some IP's or ports being blocked for some weird reason.

 

I tried this five times, I said it in the topic...
</br>--- merged: Jun 27, 2012 10:14 PM ---</br>
I talked to the administration of my network, they said they did not have anything locked...

 

You asked how to do a clean install, i said how to do that.
And yeah, it'll probably be an antivirus.

 

How can I tell if my antivirus is blocking something? my antivirus is Avast.

I think this is the log: http://www.avast.com/lp-fr-security...=246&p_lng=pt&p_lid=pt-br&p_elm=58&p_vbd=1367

 

I'm reading the manual.

The log:
</br>--- merged: Jun 28, 2012 9:58 PM ---</br>
The manual free antivirus avast says nothing about the white list...

 

The version.txt:

 

I already tried deleting the version.txt KAG and open again but does not work, should be something that is blocking me from connecting with the servers?

._.
The app.txt: