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Cannot authenticate at this time. The devs are working on fixing this problem.

Discussion in 'General Help' started by FREAKHEAD, Mar 28, 2012.

  1. FREAKHEAD

    FREAKHEAD Shipwright

    Messages:
    9
    First, I do apologize in advance if this is a known issue or there is post that I have overlooked or missed that provides a solution to this issue. After updating the game yesterday, I can no longer log in and participate in multiplayer sessions. I get the following error, "Cannot authenticate at this time. The devs are working on fixing this problem."

    I did not see any reference to this error on the blog regarding the new patch or in the HELP! forum so I thought I'd post and see if there is something on my end I need to do to resolve the issue. I appreciate any assistance you can offer.

    Also, Kudos, I just started playing and I am really enjoying the game...will be purchasing as soon as I can log in again. :)
    </br>--- merged: Mar 28, 2012 9:22 PM ---</br>
    Just as update, earlier I uninstalled and reinstalled the game, no change...I then saw a patch was released. I updated the game and again, no change. Thanks again!
     
    FREAKHEAD, Mar 28, 2012
    #1
  2. Beef

    Beef ก็็็็็็็็็็็็็ʕ•͡ᴥ•ʔ ก้้้้้้้้้้้ Global Moderator Forum Moderator Tester

    Messages:
    1,054
    Sounds like you and Mulpy are having the same problem, so it's not just you at least. I have no idea what the issue is but I'll pass it on to someone who might. Sorry about this, I'm sure it must be pretty frustrating.
     
    Beef, Mar 28, 2012
    #2
  3. GrimWaltz

    GrimWaltz Shopkeep Stealer

    Messages:
    264
    They are working on the problem right now. :)
    </br>--- merged: Mar 28, 2012 11:00 PM ---</br>
    It should be fixed now. :)
     
    GrimWaltz, Mar 29, 2012
    #3
  4. FREAKHEAD

    FREAKHEAD Shipwright

    Messages:
    9
    Thank you for passing this along. I did just try again and it is not working at this time, same error. I'll continue to try every so often and will check periodically this evening.
     
    FREAKHEAD, Mar 29, 2012
    #4
  5. GrimWaltz

    GrimWaltz Shopkeep Stealer

    Messages:
    264
    Hmm, I'm sorry, I read your post wrong I'm afraid. That isn't fixed yet. But they are working, so maybe try again tomorrow? I know they are working on a lot of bug fixes as the update they have released to fix bugs, kind of brought bugs with them. I'll do my best to inform you as best as I can. :)
     
    GrimWaltz, Mar 29, 2012
    #5
  6. FREAKHEAD

    FREAKHEAD Shipwright

    Messages:
    9
    I understand, such is game development. I appreciate your help and thanks again!
     
    FREAKHEAD, Mar 29, 2012
    #6
  7. GrimWaltz

    GrimWaltz Shopkeep Stealer

    Messages:
    264
    You are very welcome :)
     
    GrimWaltz, Mar 29, 2012
    #7
  8. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    I am looking into this now. I see one attempt from you to authenticate today

    76.84.249.99 - FREAKHEAD [29/Mar/2012:09:01:11 -0400] "GET /player/FREAKHEAD/myinfo HTTP/1.1" 400 12 "-" "APIClient v(dev)" 0.125 0.005 .

    400 means that the server thinks it is an invalid response, I will try and research it more. Please keep an eye on this thread as I will need you to retry a few more times as I gather information
    </br>--- merged: Mar 29, 2012 4:05 PM ---</br>
    Please test again now, I think this may be fixed.
     
    FliesLikeABrick, Mar 29, 2012
    #8
    GrimWaltz likes this.
  9. FREAKHEAD

    FREAKHEAD Shipwright

    Messages:
    9
    Yes, thank you. I am now able to log in. I appreciate your help.
     
    FREAKHEAD, Mar 29, 2012
    #9
    GrimWaltz likes this.