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Creating threads in 'Help' New to the forums?

Application Won't Update

Discussion in 'General Help' started by Feste365, May 15, 2012.

  1. Feste365

    Feste365 Builder Stabber

    Messages:
    3
    I was wondering if anyone had any ideas on why my version of KAG is not downloading the most recent update? I had downloaded the most recent update to the copy I had on my computer, but after updating, the application would not open. I re-downloaded a copy of the program thinking to start fresh, seeing as this had solved the problem in the past, but after downloading, the new application would not update. It is stuck on Build: 345 Version 0.95A, and won't download the recent update. Is there a cache I could empty, or a directory I could delete to let me start from scratch?
     
    Feste365, May 15, 2012
    #1
  2. hexalslug

    hexalslug Bison Rider

    Messages:
    67
    Same here, after updating the application crashed each time after opening, so I downloaded it from scratch. It says build 345.
    OSX 10.5.8 btw.
     
    hexalslug, May 15, 2012
    #2
  3. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    Try now, there was an issue with the autoupdate system stemming from the fact that this is the first release we published using a new automated tool
     
    FliesLikeABrick, May 15, 2012
    #3
  4. hexalslug

    hexalslug Bison Rider

    Messages:
    67
    It updated but then crashed, and crashes upon launching again. I tried re-downloading but the same thing happens.
     
    hexalslug, May 15, 2012
    #4
  5. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    can you provide some more detail about the type of crash you're seeing?
     
    FliesLikeABrick, May 15, 2012
    #5
  6. hexalslug

    hexalslug Bison Rider

    Messages:
    67
    It closes and the standard "the application quit unexpectedly" dialogue comes up.
    The details of the report are:
    Process: KAG [2689]
    Path: /Applications/KAG.app/Contents/MacOS/KAG
    Identifier: KAG
    Version: ??? (???)
    Code Type: X86 (Native)
    Parent Process: launchd [92]

    Interval Since Last Report: 35986590 sec
    Crashes Since Last Report: 243
    Per-App Interval Since Last Report: 0 sec
    Per-App Crashes Since Last Report: 10

    Date/Time: 2012-05-15 14:11:46.055 +0100
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: 8EC68946-B1A9-43E8-AC15-46D43441F27A

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0

    Dyld Error Message:
    unknown required load command 0x80000022

    Don't know if that's helpful. I'm guessing that this guy, and the OP of this thread, also will have this problem as their description is what happened to me when I first updated.
     
    hexalslug, May 15, 2012
    #6
  7. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    http://devlog.kag2d.com/post/23099793811/autoupdate-issue-resolved

    hexaslug, I'm not sure about yours - I'll think about it and maybe someone else has a solution. Does that happen as soon as you open KAG, or only after you click "Play KAG" ?
     
    FliesLikeABrick, May 15, 2012
    #7
  8. hexalslug

    hexalslug Bison Rider

    Messages:
    67
    It's the same thing by the looks of it ("after updating, the application would not open"). The issue of it not updating is resolved but the same crash that initially happened to me, the guy in the other thread and possibly the OP of this thread is still happening in the same way it did before (though maybe theirs somehow fixed itself, I don't know).

    It occurs the first time before the initial update is completed, and after that it doesn't open at all before crashing.
     
    hexalslug, May 15, 2012
    #8
  9. Luce

    Luce Catapult Fodder

    Messages:
    3
    the same problem here!

    edit: when i open the game with terminal, i get this:
    "Last login: Tue May 15 12:25:48 on console
    /Applications/KAG.app/Contents/MacOS/KAG ; exit;
    Macintosh-4:~ xxxxx$ /Applications/KAG.app/Contents/MacOS/KAG ; exit;
    dyld: unknown required load command 0x80000022
    Trace/BPT trap
    logout"
     
    Luce, May 15, 2012
    #9
  10. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    Are you all on OS X 10.5.x (Leopard)?
     
    FliesLikeABrick, May 15, 2012
    #10
  11. Luce

    Luce Catapult Fodder

    Messages:
    3
    i'm using OS X 10.5.8
     
    Luce, May 15, 2012
    #11
  12. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    The Mac version that was pushed out yesterday for 393 requires Snow Leopard or newer, BUT I am working on generating a version that should work with Leopard and newer.

    Please pay attention to this thread, I will post updates here of when the new build is out. You will need to remove your current KAG install and re-download from the site (and at that time it will update to the new correct one). It is not ready yet, I am hoping to have it ready in the next hour or two but it may take longer.
     
    FliesLikeABrick, May 15, 2012
    #12
    Luce likes this.
  13. Feste365

    Feste365 Builder Stabber

    Messages:
    3
    Thanks Flies, I appreciate that you are working on a fix for us old fogies still using Leopard, it would have been really unfortunate for such a great game to evolve past the older operating systems. Hopefully you are able to get a fix up and running. For future reference I am also using OS X 10.5.8.
     
    Feste365, May 15, 2012
    #13
  14. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    Hi guys,

    A new version is being pushed out to mac users now that might help with this. Please do the following:
    1. Drag your current KAG installation from Applications/ to the trash (or right click/move to trash, etc)
    2. Download KAG again from http://dl.kag2d.com/kag_mac.zip
    3. Unzip and drag the KAG app to Applicatoins
    4. Try running KAG. It should update to build 394 and work properly if this fix works
    5. *most important* post back here and say whether it worked or not. I need you to post back here, even if it works perfectly just so I can sleep better tonight :)

    edit: ok that build is posted now. Only mac users will see an update
     
    FliesLikeABrick, May 16, 2012
    #14
  15. Feste365

    Feste365 Builder Stabber

    Messages:
    3
    That's fantastic! Everything seems to be up and running smoothly with no hiccups. Very much appreciated!
     
    Feste365, May 16, 2012
    #15
  16. Luce

    Luce Catapult Fodder

    Messages:
    3
    it works perfect, thank you very much
     
    Luce, May 16, 2012
    #16