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KAG crashing on start

Discussion in 'General Help' started by NEMS, Sep 4, 2011.

  1. NEMS

    NEMS Arsonist

    Messages:
    85
    can't seem to run KAG, crashes on start up, here are my logs & system spec...

    system specs: http://speccy.piriform.com/results/HRsvzp1TQDkYyATySSxMVDT

    logs:

    app.txt

    Code:
    Engine (build: 77 version: 0.85A)
    Loading library...
    Using file 'Base/Juxta.dll'
    Library loaded...
    APP GameDLLInit
    
    Game DLL initialized.
    Changing game working directory to 'C:/KAG/Base/'
    
    console-11-09-03-19-52-40.txt

    Code:
    [] Config loaded from 'Scripts/autoconfig.gm'
    [] Variable m_generator has NULL type
    [] Config loaded from 'Scripts/config.gm'
    [0] Variable v_showminimap has NULL type
    [0] Variable v_postprocess has NULL type
    [0] Variable v_fastrender has NULL type
    [0] Variable v_drawhud has NULL type
    [0] Variable g_smallhud has NULL type
    [0] Creating video device...
    [0] Desktop resolution is 1360x768
    [0] Checking driver support...
    [0] Initializing new video device...
    [0] Irrlicht Engine version 1.7.2
    [0] Microsoft Windows XP Personal Service Pack 2 (Build 2600)
    
    pid
    Code:
    3924
    
    by the way, i already donated... i just want to play now
     
  2. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    Are you sure there are no more console logs? Also, do you get any error/pop-up on that start-up?
     
  3. illu

    illu En Garde! Donator Tester

    Messages:
    737
    Hm...first of all it's strange that KAG and Speccy thinks that your current SP is version 2 although under "Hotfixes" it says that SP 3 is installed. When you press [WIN]+[Pause] does it say "Service Pack 3"? If not install it again.
    Apart from that I don't see any real problem with your computer. Yes, it's quite old and you have an entry-level graphics cards from 2002/2003 but that shouldn't be a big issue. I don't know if "6.14.10.1095" is the latest driver version but I would suggest you to update it. This should be the latest version.
    Also keep in mind that many games had/have problems with older ATI cards.

    Oh and I've also noticed that you seem to have two ATI Radeon 9550 installed but Crossfire disabled. Maybe try to enable it...
     
  4. NEMS

    NEMS Arsonist

    Messages:
    85
    I'm 110% sure there is no more logs.

    I've attempted to install SP3 in the past but it would just give me an error while installing.

    When I press [WIN]+[Pause] it says I have Service Pack 3.

    I've tried multiple times to install SP3 but I would just receive an error every time, so I gave up on it.

    Crossfire disabled or enabled is not he issue.

    All these above issues are irrelevant with why KAG is crashing during start up...

    I am able to run multiple games with my current computers hardware & software...

    MineCraft, Terraria, Ace Of Speeds, Counter-Strike, WarCraft 3 Etc. so I don't understand why I'm not able to play KAG, it can't be my rigs fault.

    By the way, after the KAG installation finished, I Microsoft Visual C++ 2008 popped up, here is a screenshot of the event

    [​IMG]

    what does this mean? might this be connected to the KAG start up crash or something?

    I even went along with the repair but still no luck with the game starting up

    Hmm, well.. not a lot of help received then

    Since there is no way I can play this game, can I at least get the money back I paid for a gold account?
     
  5. darDar

    darDar KAG Guard Forum Moderator Tester

    Messages:
    325
    click repair when this window pops up.
    solved my problem once.
     
  6. NEMS

    NEMS Arsonist

    Messages:
    85
    I did the repair, numerous times... still did not fix my issue.

    The game seems to be working fine on my Vista laptop... I don't know why it doesn't work on my windows xp desktop

    i'd really like to run it on my windows xp desktop since that's where i do all my gaming at.

    Back on my windows xp desktop...

    I reinstalled MS Visual C++

    [​IMG]

    But the game is still crashing during start up... I don't get it.

    Even installed Desura & attempted to play King Arthur's Gold from Desura & the same thing happened... the CMD prompted loaded up & the game screen crashed again, wow! :(
     
  7. unwoundpath

    unwoundpath Arsonist

    Messages:
    234
    Quad post = win

    But in all seriousness, I have no idea whats happening, although I think I had/have (can't remember) a problem like this for another game.
     
  8. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    Merged, NEMS, there is edit button for a reason.

    So, install latest drivers for your graphic card if you haven't done already so. You could also try installing dx9 libraries. Just run that file - it will download for you every single library you miss.
    I don't know if I should call it libraries...
     
  9. NEMS

    NEMS Arsonist

    Messages:
    85
    I've done that, still no luck :(

    I mean the game is working fine on my vista laptop, I don't get why it won't work on my xp desktop!
     
  10. illu

    illu En Garde! Donator Tester

    Messages:
    737
    Have you already answered this? I'm especially interested what exactly happens when it "crashes". What do you see? Does it freeze? Does it just close by itself? Do you need to close it with taskmanager? When exactly does it "crash"?
    Such questions. Try to explain it in detail so we may can help you.

    Another idea: You made sure that no security software is blocking KAG in some way? Turn them of temporarily just to make sure.
     
  11. NEMS

    NEMS Arsonist

    Messages:
    85
    I click to start the game, command prompt window loads some stuff very fast, the actual KAG game window pops up for literally 1 second & closes down along with the command prompt window...

    that's it.
     
  12. illu

    illu En Garde! Donator Tester

    Messages:
    737
    Hm...I think I can't help you here anymore. :(
    I hoped for the crash module which would show up so you could send MM your memory dump and such.

    I guess know it's probably the best to mail MM about your issue so he can maybe teamview it. (MM [at] thd.vg)
     
  13. NEMS

    NEMS Arsonist

    Messages:
    85
    I thought the crash module would work as well, but it did nothing.

    I've e-mailed MM about it, he said to reinstall ms visual c++ 2008 redist libraries & I did that, I just sent him an e-mail asking him if he would like to teamview it.
     
  14. illu

    illu En Garde! Donator Tester

    Messages:
    737
    • Have you tried turning off "Malwarebytes' Anti-Malware" and "avast! Antivirus"?
    • Pls attach the "autoconfig.gm"-file to your post (inside the KAG installation folder under Base-->Scripts).
    • It may sound stupid but: Have you restarted your computer? (There are many folks who have their computer running over weeks and sometimes by finally restarting it the weirdest quirks can be magically solved.)
    • Where did you install KAG to? What directory?
     
  15. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    Was about to ask for it as I was reading this thread again.
     
  16. NEMS

    NEMS Arsonist

    Messages:
    85
    Yes, I've tried turning off Malwarebytes Anti-Malware & avast! Anti-Virus, even tried turning off Windows Firewall - No Help.

    Yes, I've restarted my computer.

    KAG is installed to C:\

    I've even attempted to run KAG_TEST that MM uploaded on the forums, same problem occures.

    For some reason I cannot attach any file from from the forum file upload feature, so I've uploaded the fire to another website:

    autoconfig.gm http://www.mediafire.com/?1tnej171860hn8m

    autostart.gm http://www.mediafire.com/?ef9oean98f19dil

    config.gm http://www.mediafire.com/?qsw9qm3pj3w0s8q
     
  17. illu

    illu En Garde! Donator Tester

    Messages:
    737
    Hm...I've downloaded the latest build 137, installed it and compared the "autoconfig.gm" with the one of you. It's almost the same. After I've run the game and joined a server some lines are added. They are not in your "autoconfig.gm" since you can't even start the game. I doubt that it helps anything but I've added some more of the missing lines and uploaded it. Replace your file with this one and try again. ("autostart.gm" and "config.gm" are not necessary, they both match my files.)

    Also: I've compared your "app.txt" and "console-XXX.txt" files to mine. "app.txt" doesn't really help - the next three lines which don't appear in yours but mine are:
    Code:
    Game version 142
    Precaching files.
    Saving precached files.
    Your "console-XXX.txt" file stops right before the line:
    Code:
    [0] Using renderer: OpenGL 3.3.0
    I still guess that your graphic card is the source of the problem. Have you updated your driver as asked in post 3?
    Also, add the "system.txt" from "Logs"-directory.

    Edit: Just found something: Open your "autoconfig.gm" and change the line
    Code:
    global g_debug = 0;
    to
    Code:
    global g_debug = 1;
    Save the file, close it and run KAG once. After it crashed upload "app.txt" and the latest "console-XXX.txt".
     
  18. NEMS

    NEMS Arsonist

    Messages:
    85
    Well, when I replaced my autoconfig.gm with the one you providedprodived, I was able to start the game.

    I tried to play, but the game was running very slow & it was unplayable, so I exited the game.

    here is the system.txt file http://www.mediafire.com/?h1m3el6jd164jic

    After closing out the game, I've tried to run it again, and the same problem occured, game crashing on start again.
     
  19. illu

    illu En Garde! Donator Tester

    Messages:
    737
    Well, I'm not surprised that it was running very slow. Seems like I've overrated your graphics card a bit. Just to clarify: Your card (ATI Radeon 9550) was launched in 2004 and actually uses a platform which already got released in 2002. This card was very low-end even in that times. Think of it how you would compare it to nowaday's standards. Your "system.txt" shows that many necessary features are missing/not supported. It even shows OpenGL 1.1 although the card should be able to process OpenGL 2.0. This could be based on a wrong detection by the Irrlicht engine or some failures with your driver.
    I'm quite suprised that you could start the game with my provided "autoconfig.gm"-file. This either means there are some requirements the hardware needs to meet before the game allows itself to start or it's simply a bug.

    After all I can only suggest you to consider buying a new computer/laptop if you want to play KAG. Upgrading your old hardware wouldn't be worth it.
    If you still want to continue trying:
    - Make sure you have "Less Effects" enabled in the menu.
    - Fiddle with the driver. Install a newer/older version, change some settings, lower the resolution, enable Crossfire, etc.
     
  20. NEMS

    NEMS Arsonist

    Messages:
    85
    Good news,

    I once again downloaded the drivers for my video card & reinstalled them.

    Apperently, I didn't install them properly the first time, because now KAG works!

    Here's the updated system.txt file:

    Code:
    System
    OS: Microsoft Windows XP Personal Service Pack 2 (Build 2600)
    Video: OpenGL 2.1.8545 ATI Radeon 9550 / X1050 Series
    CPU: 1799 mhz
    RAM: 469696 / 1047792
    
    Video driver features:
    YES: EVDF_RENDER_TO_TARGET
    YES: EVDF_HARDWARE_TL
    YES: EVDF_MULTITEXTURE
    YES: EVDF_BILINEAR_FILTER
    YES: EVDF_MIP_MAP
    YES: EVDF_MIP_MAP_AUTO_UPDATE
    NO:  EVDF_STENCIL_BUFFER
    YES: EVDF_VERTEX_SHADER_1_1
    YES: EVDF_VERTEX_SHADER_2_0
    NO:  EVDF_VERTEX_SHADER_3_0
    YES: EVDF_PIXEL_SHADER_1_1
    YES: EVDF_PIXEL_SHADER_1_2
    NO:  EVDF_PIXEL_SHADER_1_3
    NO:  EVDF_PIXEL_SHADER_1_4
    YES: EVDF_PIXEL_SHADER_2_0
    NO:  EVDF_PIXEL_SHADER_3_0
    YES: EVDF_ARB_VERTEX_PROGRAM_1
    YES: EVDF_ARB_FRAGMENT_PROGRAM_1
    YES: EVDF_ARB_GLSL
    NO:  EVDF_HLSL
    YES: EVDF_TEXTURE_NSQUARE
    YES: EVDF_TEXTURE_NPOT
    YES: EVDF_FRAMEBUFFER_OBJECT
    YES: EVDF_VERTEX_BUFFER_OBJECT
    YES: EVDF_ALPHA_TO_COVERAGE
    YES: EVDF_COLOR_MASK
    YES: EVDF_MULTIPLE_RENDER_TARGETS
    NO:  EVDF_MRT_BLEND
    NO:  EVDF_MRT_COLOR_MASK