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KAG Cannot get my Steam key!

Discussion in 'Help' started by fly790420, Nov 6, 2013.

Mods: makmoud98, Mazey
  1. fly790420

    fly790420 Catapult Fodder

    Messages:
    1
    I got my game on the IGS website.
    I logged into the KAG website and clicked panel, there was no options for getting my steam key.
    what should I do?
     
  2. Gadget-o-Brien

    Gadget-o-Brien Catapult Fodder

    Messages:
    1
    I have a very similar problem: after I logged in, I actually found the Steam key-Button. Only when I clicked it, it disappeared and I did not get an email or anything at all... I guess it has to do with my email that I had used when registering having been disabled or blacklisted or something along the lines (which the page told me when I tried to re-send my activation email), so I changed it now. Still no Steam key, though. Oh, and I checked the spam folders of both email-addresses, ofc.
     
  3. Geti

    Geti Please avoid PMing me (poke a mod instead) THD Team Administrator Global Moderator

    Messages:
    3,730
    For those that have brought KAG through some other services (I believe users below the average on IGS, a lot of other bundles, Desura, etc) that can't access the key through the panel, if you want a steam key you'll need to directly email support at thd dot vg or use the contact form http://kag2d.com/en/contact to request one.


    EDIT by Furai (9/11/2013):

    Currently there are problems with keys system and we're thinking on the best solution which will satisfy everyone. Please be patient.
    All I can ask you for is to redeem your gold codes if you have one in order to make your accounts premium - so we actually knew that you're eligible to get one.
    https://wiki.kag2d.com/wiki/Frequen...w_do_I_redeem_the_code_to_get_gold_account.3F
     
    Last edited by a moderator: Nov 9, 2013
  4. Miggles

    Miggles Shark Slayer

    Messages:
    92
    Is it possible that I didn't get a Steam key because I had bought the game on the really old site that you posted on DRL?
     
  5. Geti

    Geti Please avoid PMing me (poke a mod instead) THD Team Administrator Global Moderator

    Messages:
    3,730
    Depends what site it was; I didn't actually code the website, you'd have to ask those that did - either way, if you're missing a steam key, email support.
     
  6. Miggles

    Miggles Shark Slayer

    Messages:
    92
    'Twas what I did. No reply yet, but I'm sure it'll be here soon. Thanks!
     
Mods: makmoud98, Mazey