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Failed Authentication Crash

Discussion in 'General Help' started by Bask, Apr 3, 2012.

  1. Bask

    Bask Catapult Fodder

    Messages:
    4
    Ok, the following thing happens, i can see the news (couldn't before but works now),
    when i login i can see the servers, but when i try to login i get the
    Code:
    Could not connect to authentication server
    I have seen the thread with the 443 port problem, which i will check,
    but half of the times it also freezes my system. I get 3 fast black flashes within half a second and it freezes the screen, but the music keeps playing. Sometimes I can force quit it, but mostly it just freezes everything.
    I haven't had any problems in Singleplayer, but the crash is connected with being unable to connect.

    I'm running OSX Leopard 10.5.8
    Model Identifier: MacBookPro5,4
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2.53 GHz
    L2 Cache: 3 MB
    Memory: 4 GB
    Bus Speed: 1.07 GHz
    Boot ROM Version: MBP53.00AC.B03
    Graphics: kHW_NVidiaGeForce9400MItem, NVIDIA GeForce 9400M, sppci_pci_device, 256 MB

    KAG Engine (build: 345 version: 0.95A) King Arthur's Gold (build: 349 version: 0.91A)

    I have copied the crash-report, if it's of any use.
    Doesn't fit in 1 message though. Could maybe paste it in 2 spoilers in separate messages if anyone thinks it would be of use.
     
    Bask, Apr 3, 2012
    #1
    Jermex likes this.
  2. Jermex

    Jermex Shopkeep Stealer

    Messages:
    35
    Yeah whats up with this?
     
    Jermex, Apr 3, 2012
    #2
  3. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    When you get the "Could not connect to authentication server" error, what is the rest of the message? In order to help, I need the entire error message including the "Additional Information" part. I can't help without the full error message

    You can save the crash report to a text file and attach it to your post.

    edit: also, I see some successful logins from your account and IP address around 8-10 hours ago - did it used to work? Was that on a different computer? If it used to work, what changed between when it worked and when it didn't?

    Sorry to barrage you with questions, I just need all the information available and anything else you think might be relevant.

    Jermex are you having problems or just commenting? I see successful logins and server joins for you, as recent as 2-3 hours ago.
     
    FliesLikeABrick, Apr 3, 2012
    #3
    Jermex likes this.
  4. Bask

    Bask Catapult Fodder

    Messages:
    4
    No problem, i'm happy to give you all the details you need.
    The weird thing is that nothing has changed, i don't have a firewall installed, i do have little snitch (keeps unwanted connections in check) but that's set to let all by KAG through. I could login to my account, the crashes were mostly when logging onto a server, until at some point 3 or 4 account login attempts also crashed the game and twice the system.

    The error is the Curl error; "couldn't resolve hostname" and right after it crashes the game.

    What i have found out is that if i just close the game my system doesn't freeze, but if i click somewhere in the screen i get the 3 black flashes and it freezes. I get my mouse back, but nothing reacts.
    My system has run smoothly ever since i got it (3 years), only 2 times i've experienced a crash was with Minecraft modding shenanigans. I understand that this is Alpha and a lot of work is still to to be done, but i must say, the game looks awesome.

    I just got that Curl error when logging in to my account again.
    Playing offline is still not a problem, but let's face it, it's definitely a multi-player game. XD

    I think JermEx is just really anxious to play with me online. ;)
     

    Attached Files:

    Bask, Apr 4, 2012
    #4
    Jermex likes this.
  5. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    Thanks Bask,

    can you either post here or start a conversation with me and share the output of "ipconfig /all" on the windows command line? you can copy and paste it from the black cmd window. let me know if you need additional instruction, some people do/some don't :)
     
    FliesLikeABrick, Apr 4, 2012
    #5
  6. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    Bask PMed me and indicated that this was fixed by the most recent set of bugfixes
     
    FliesLikeABrick, Apr 10, 2012
    #6
  7. Bask

    Bask Catapult Fodder

    Messages:
    4
    Ok, still not totally. When i can connect, which is most of the time everything is well.
    But it still crashes when i get the curl error.
    Will look at router software update (which i doubt is available) and/or another DNS service.
     
    Bask, Apr 10, 2012
    #7
  8. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    I just looked at the crash log you attached -- it's actually crashing in an openGL call. I will need to have MM look at this, I have a feeling maybe there's a race condition or something not initialized correctly when the curl calls fail.
     
    FliesLikeABrick, Apr 10, 2012
    #8
    Jermex likes this.
  9. Bask

    Bask Catapult Fodder

    Messages:
    4
    Ah ok, thanks for letting me know.
     
    Bask, Apr 10, 2012
    #9
    Jermex likes this.