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Authenticating with Steam

Discussion in 'Help' started by MagicalPotato, Aug 13, 2016.

Mods: makmoud98, Mazey
  1. MagicalPotato

    MagicalPotato Builder Stabber

    Messages:
    19
    So basically when I launch the game through Steam it keeps saying "Authenticating with Steam" forever. The same thing was happening yesterday. I couldn't play KAG yet just because of this thing. The client works good though without any issues when I log in with my free account, always. Only Steam version never works. What's up with it? The Steam version works for everyone else, but never for me.
     
  2. toffie0

    toffie0 is sweeter than you <3 Global Moderator Forum Moderator Tester

    Messages:
    345
    Making a note here:

    I tried to help this guy on irc, but couldn't. It doesn't seem to work even when it's working for everyone else.,suggesting it isn't the issue that everyone's thinking, wise.
     
  3. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,085
    Hello,

    Do you have any sort of firewall/anti-virus installed? AVG/Kaseprsky and some others are knonw to block KAG from connecting to our servers.

    Can you reach api.kag2d.com?
     
  4. MagicalPotato

    MagicalPotato Builder Stabber

    Messages:
    19
    I have an anti virus, yes. I disabled it to see if it will work, but it didn't help. It just keeps telling me that:
    Code:
    Cannot connect to API
    Cannot authenticate at this time (status: APICLIENT_REQUESTSTATUS_OTHER_ERROR).
    (Additional info - (getSteamIDCheck) status 1)
    every 2 seconds for half a second, but I managed to screenshot it quickly and read it.
    Also yes, I can reach api.kag2d.com.
     
  5. king-george

    king-george Bison Rider Staff Alumni Tester

    Messages:
    283
    Same thing happening to me too. It works fine if I use the stand-alone version of KAG tho.
     
  6. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,085
    Yeah, I've done teamviewer session with @MagicalPotato and we just used standalone.
     
  7. king-george

    king-george Bison Rider Staff Alumni Tester

    Messages:
    283
    So it must mean that something is wrong with Steam.
     
  8. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,085
    Nah, Steam is ok as well. It's probably because of DDoS protection not letting through certain kind of traffic.
     
  9. Super_Sutener

    Super_Sutener Catapult Fodder

    Messages:
    1
    I bought kag just secong ago on steam, and have the same problem, can someone help me?

    I disabled antivirus and firewall, but its still not working.
     
    Last edited: Aug 22, 2016
  10. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,085
    It should be fixed now.
     
Mods: makmoud98, Mazey