1. If you have a problem and need help, create a new thread with a title that briefly describes the problem.
    Do not use titles like 'Help!' or 'I have a problem!'
    Dismiss Notice
  2. Hey Guest, is it this your first time on the forums?

    Visit the Beginner's Box

    Introduce yourself, read some of the ins and outs of the community, access to useful links and information.

    Dismiss Notice
Creating threads in 'Help' New to the forums?

Bought game while logged out

Discussion in 'General Help' started by chiroxam, Jun 24, 2012.

  1. chiroxam

    chiroxam Catapult Fodder

    Messages:
    2
    I accidentally didn't log in and bought your game and now i don't have the full version on my account is there anyway to get it back? i can give the information of when i bought it and with which paypal account
     
    chiroxam, Jun 24, 2012
    #1
  2. Kagesha

    Kagesha KAG Guard Tester

    Messages:
    224
    of course there is, send an email to "support[at]thd.vg", provide details of purchase and other relevant details and follow the instructions support provides. it may or may not take a while to get a reply, just be patient - your premium/money has not disappeared.
     
    Kagesha, Jun 25, 2012
    #2
  3. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    Your account does not show that you have gold, it looks like you have not yet applied the giftcode to your account (otherwise your username would be gold on the forums here)
     
    FliesLikeABrick, Jun 25, 2012
    #3
  4. chiroxam

    chiroxam Catapult Fodder

    Messages:
    2
    When i bought it on paypal there was no gift code it just said i had bought it and when i went back to the site i realised i was logged out i am going to try what kagesha said though thanks for the help
     
    chiroxam, Jun 25, 2012
    #4
  5. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    You should have received your premium gift code at your paypal email address. That email should look like this: [​IMG]
     
    Downburst, Jun 25, 2012
    #5