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Creating threads in 'Help' New to the forums?

Image freezes but not sound?

Discussion in 'General Help' started by Zanman777, Feb 28, 2012.

  1. Zanman777

    Zanman777 Shopkeep Stealer

    Messages:
    51
    I'm having trouble playing KAG. This didn't happen before. When I'm playing, sometimes the game freezes (image stands still, but sound keeps playing; I hear folks dying, fighting, building, etc); I have to wait a while to get "back into game". Sometimes the image freezes for so long that when I'm back I am disconnected already.

    On the server list, many times I get high pings on all servers... I keep refreshing until suddenly the servers have all acceptable pings. I get into a server, play for a while, and the freezing starts.

    It's like the ping is VERY unsteady. But I'm not sure if it's ping - there should be lag on both sound and image, but only image freezes up...

    What should I do? This didn't happen before...
     
    Zanman777, Feb 28, 2012
    #1
  2. Raron

    Raron KAG Guard Tester

    Messages:
    543
    Check if somebody is using your house internet when freezing starts it mostly some evil family member stealing good internet

    *shakes hand*

    Edit: Sound is loaded in your computer and screen is current status of battlefield so it is effected by lag i belive <----This could be tottaly wrong
     
    Raron, Feb 28, 2012
    #2
    FliesLikeABrick likes this.
  3. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    What Raron said - check first if anyone else in your house is uploading/downloading heavily. If you can rule that out, post back and we will continue troubleshooting
     
    FliesLikeABrick, Feb 29, 2012
    #3
  4. Zanman777

    Zanman777 Shopkeep Stealer

    Messages:
    51
    There are times when that is not a possibility at all, and it happens anyway - everybody else is asleep, not home, etc. The house network is locked (protected by password), so intruders shouldn't be an issue neither...

    I have a fresh Windows install (format c: occured a few days ago :P), so... Overloaded computer is unlikely. Okay, it's a bit old (AMD Athlon XP 2600 with 1 Gb RAM and a GeForce FX 5200), but for a 2D game like KAG it should do the trick.

    The internet connection is otherwise stable and steady.

    Any more suggestions?
     
    Zanman777, Feb 29, 2012
    #4
  5. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    Update all drivers you can for your computer, particularly the video card drivers.

    That said, it doesn't really explain your network/ping issues. Gotta think about that some more

    Is your computer using a wireless connection to the router, or wired?
     
    FliesLikeABrick, Feb 29, 2012
    #5
  6. Zanman777

    Zanman777 Shopkeep Stealer

    Messages:
    51
    All drivers are up-to-date.

    The computer uses a wireless connection to the router.

    Already uninstalled AVG 2012 and installed a lighter antivirus: Avast. The problem occured again.
     
    Zanman777, Feb 29, 2012
    #6
  7. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    The wireless connection to the router is your problem. It will cause packets to get dropped, which game traffic doesn't tolerate. Even if the layer 2 protocol (802.11) retransmits the packet, it may be delayed by hundreds of milliseconds which is why you're seeing pings in the server list missing or very very bad - and why you can't play in any servers without major lag issues.

    If this just started, it is still a plausible explanation. There could have been a new source of interference introduced (you or a neighbor has a new phone, baby monitor/etc which is in the same frequency range) or a similar problem.

    Try running a network cable to the computer, even just to test temporarily. I am willing to bet the problem will go away
     
    FliesLikeABrick, Feb 29, 2012
    #7
  8. illu

    illu En Garde! Donator Tester

    Messages:
    737
    I am willing to bet it doesn't. At least not the freezing issues which seem to be clientwise. But try it of course.
    Also pls download Speccy and post a link to your system profile.
     
    illu, Feb 29, 2012
    #8
  9. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    If traffic is being lost or very delayed, it may make the engine unhappy - however whenever it does receive a packet saying some event has occurred, it's still triggering audio just fine. Combined with the symptoms he saw in the server browser, it seems most likely to me or at least worth ruling out
     
    FliesLikeABrick, Feb 29, 2012
    #9