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KAG KAG has stopped working (Steam)

Discussion in 'Help' started by JimDandy, Apr 19, 2014.

Mods: makmoud98, Mazey
  1. JimDandy

    JimDandy Catapult Fodder

    Messages:
    3
    I haven't played in a really long time, but it used to work. Went to play the other day and all I get is this error console: "KAG has stopped working." Uninstalled, reinstalled, same error. Verified integrity-no problems. Tried again, same error console. Tried the forceupdate.bat, same error. The error won't send for some reason, it keeps failing. I don't have any other problems with any other steam games or online games.

    Help?
     
    Last edited: Apr 19, 2014
  2. Yantex

    Yantex :^)) Donator
    1. Angels of Death - [AoD]

    Messages:
    148
    Hello there, i've never had this problem before, but try this; Find your KAG Beta folder then right click on it and select "restore previous versions" and select a time where your kag was working, if that doesn't hellp, sorry :#
     
  3. 101i

    101i Haxor Forum Moderator Tester

    Messages:
    445
  4. Mazey

    Mazey Haxor Global Moderator Forum Moderator Staff Alumni Donator Official Server Admin

    Messages:
    1,914
    Please add log files.
     
  5. hugio88

    hugio88 I am the king of KAG! Donator

    Messages:
    132
    Have you possibly changed your windows version?

    From for example: Xp to windows 8.1
     
    101i likes this.
  6. JimDandy

    JimDandy Catapult Fodder

    Messages:
    3
    Thank you for the responses. In reverse order: Have not changed windows. Have been running 7 ever since I bought KAG.

    Which log files specifically, and where would you like them?

    Specs:
    AMX FD 4170 quad core- 4.2 ghz
    8.00 gb ram
    AMD Radeon HD 7700 graphics

    Lastly, it looks like I don't have a restore from when it was working.
     
  7. Mazey

    Mazey Haxor Global Moderator Forum Moderator Staff Alumni Donator Official Server Admin

    Messages:
    1,914
    [KAG Folder]/Logs
    Then the console one of a date it crashed.
     
  8. JimDandy

    JimDandy Catapult Fodder

    Messages:
    3
    >>> Performing actions with error report: 'C:\Users\Vision\AppData\Local\CrashRpt\UnsentCrashReports\KAG_998\62eeabee-acd2-4e3b-a88d-f6caf124834f'
    [compressing_files]
    Total file size for compression is 138419 bytes
    Creating ZIP archive file C:\Users\Vision\AppData\Local\CrashRpt\UnsentCrashReports\KAG_998\62eeabee-acd2-4e3b-a88d-f6caf124834f.zip
    Compressing file crashdump.dmp
    Compressing file crashrpt.xml
    Compressing file screenshot0.png
    Calculating MD5 hash for file C:\Users\Vision\AppData\Local\CrashRpt\UnsentCrashReports\KAG_998\62eeabee-acd2-4e3b-a88d-f6caf124834f.zip
    Finished compressing files...OK
    [end_compressing_files]
    [sending_report]
    [sending_attempt]
    No URL specified for sending error report over HTTP; skipping.
    [sending_attempt]
    Sending error report using Simple MAPI
    Initializing MAPI
    [confirm_launch_email_client]
    Cancelled by user
    [sending_attempt]
    Start sending email
    Quering MX record of domain thd.vg
    Getting address info of mx01.puttynuts.com port 25
    Creating socket
    Connecting to SMTP server mx01.puttynuts.com port 25
    Socket connection error.
    Finished with error code 1
    Getting address info of mx02.puttynuts.com port 25
    Creating socket
    Connecting to SMTP server mx02.puttynuts.com port 25
    [cancelled_by_user]
    Socket connection error.
    Finished with error code 2
    Critical error detected.
    [status_failed]

    Nothing in the KAG Log folder, it's not generating new logs for some reason: This error from the crash console was generated.



    This is from the xml file in the \unsentcrashreports folder
    <?xml version="1.0" encoding="UTF-8" ?>
    <CrashRpt version="1402">
    <CrashGUID>e2cc4c8b-b1d1-4980-9cae-07efe3ce85fd</CrashGUID>
    <AppName>KAG</AppName>
    <AppVersion>998</AppVersion>
    <ImageName>C:\Program Files (x86)\Steam\steamapps\common\King Arthur&apos;s Gold\KAG.exe</ImageName>
    <OperatingSystem>Windows 7 Home Premium Build 7601</OperatingSystem>
    <OSIs64Bit>1</OSIs64Bit>
    <GeoLocation>en-us</GeoLocation>
    <SystemTimeUTC>2014-05-05T23:06:25Z</SystemTimeUTC>
    <ExceptionAddress>0x62fece46</ExceptionAddress>
    <ExceptionModule>C:\Windows\System32\atioglxx.dll</ExceptionModule>
    <ExceptionModuleBase>0x62720000</ExceptionModuleBase>
    <ExceptionModuleVersion>6.14.10.12217</ExceptionModuleVersion>
    <ExceptionType>11</ExceptionType>
    <GUIResourceCount>19</GUIResourceCount>
    <OpenHandleCount>187</OpenHandleCount>
    <MemoryUsageKbytes>37276</MemoryUsageKbytes>
    <ScreenshotInfo>
    <VirtualScreen left="0" top="0" width="1920" height="1080" />
    <Monitors>
    <Monitor left="0" top="0" width="1920" height="1080" file="screenshot0.png" />
    </Monitors>
    <Windows />
    </ScreenshotInfo>
    <CustomProps>
    <Prop name="Last script calls" value="" />
    </CustomProps>
    <FileList>
    <FileItem name="crashdump.dmp" description="Crash Minidump" />
    <FileItem name="crashrpt.xml" description="Crash Description XML" />
    <FileItem name="screenshot0.png" description="Desktop Screenshot" />
    </FileList>
    <UserEmail></UserEmail>
    <ProblemDescription></ProblemDescription>
    </CrashRpt>
    --- Double Post Merged, May 6, 2014, Original Post Date: May 6, 2014 ---
    It was an out of date driver issue. Fixed. Thanks for your help guys.
     
    Last edited: May 6, 2014
  9. Yantex

    Yantex :^)) Donator
    1. Angels of Death - [AoD]

    Messages:
    148
    No problem. :)
     
Mods: makmoud98, Mazey