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Premium account in game but not on forums

Discussion in 'General Help' started by a_wizard, Feb 27, 2012.

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  1. a_wizard

    a_wizard Catapult Fodder

    Messages:
    7
    greetings, so i have a dilemma
    my in game account on kag is premium-works fine
    my forum account, however retains a regular member status(not premium, like it should be)

    things I have tried":
    *relogging on the site, clearing cache/history
    *emailing tech support

    so now i come here to ask for help, it would be much appreciated if some were forthcoming thank you
     
  2. illu

    illu En Garde! Donator Tester

    Messages:
    737
    So you've sent an email to "support [at] thd.vg" and got no answer? When did you send the mail? Wait at least 3-4 days.
    We KAG guards here on the forum can't do anything about this.
     
    BlueLuigi likes this.
  3. a_wizard

    a_wizard Catapult Fodder

    Messages:
    7
    oh i got an answer, just it petered about for about a day, then the support person hasn't replied for the last 2 days (which is why i took it here)

    EDIT: to clarify petered, the support staff and I had a slight language barrier, and over corresponding emails for 1 day no progress was made >.<
     
  4. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    If you log in at kag2d.com, does it show you as a premium? If yes, what's the url your profile is on.
     
  5. Berzerkra

    Berzerkra Builder Stabber

    Messages:
    19
    Where exactly on kag2d.com does it show if I'm premium or not? I mean, I entered my code under settings but that's it. Strangely enough, it was named "redeem gift code" or something even though I bought it myself on Desura and didn't recieve it as a gift.

    *EDIT*
    Seems like I have the same problem
    </br>--- merged: Feb 27, 2012 4:38 PM ---</br>
    test
     
  6. illu

    illu En Garde! Donator Tester

    Messages:
    737
    [​IMG](That last login thingy is bugged btw.)
     
  7. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    You dont have that problem, your name is gold on the forums
     
  8. a_wizard

    a_wizard Catapult Fodder

    Messages:
    7
    I'm afraid it shows me as a regular user - http://kag2d.com/user/a_wizard

    EDIT: some more info ,it seems i've never recieved the buy conformation email (if there is such a welcome to kag premium message) , the only one i have is a single welcome to kag inbox, with a link to activate a regular account *yet. a_wizard account IN GAME remains premium
    </br>--- merged: Feb 27, 2012 6:46 PM ---</br>
    so after playing some multiplayer, my game account changed BACK to non premium version partly, ( i couldnt see map maker anymore, name wasn't green(yet i could still change hats)

    SOLUTION: i just rebought the game, got the gift code, registered. sort of annoying i had to purchase this game twice though ;')
     
  9. FliesLikeABrick

    FliesLikeABrick THD Team THD Team Administrator Global Moderator

    Messages:
    952
    It definitely shouldn't have been necessary to buy it twice - but thanks for doing so. Think of it this way, you're supporting indie game development and you still got it cheaper than the final price will be :)
     
  10. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    *LOCKED*
     
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