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Redemption Code Help

Discussion in 'General Help' started by Danw96, Jun 4, 2012.

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  1. Danw96

    Danw96 Catapult Fodder

    Messages:
    12
    I brought the game yesterday through pay-pal and have still not received the redemption email I have screen shots of my purchase and have emailed support with screen shots just seeing if anyone can offer any other advice.

    Email: Danw1996[at]hotmail[dot]co[dot]uk //try not to make it too easy for spam bots to get your email.

    Many thanks,
    Dan
     
    Danw96, Jun 4, 2012
    #1
  2. goodyman8

    goodyman8 Bison Rider

    Messages:
    1,025
    You have to mail their customer support, from another thread with the same issue.
    Did you email support (at) thd.vg? If so, and it's been more than a day or two, I'd advise that you just send another one; it's run by hand, so there's bound to be a mistake occasionally. Be sure to include-or send from-- the address that you purchased premium with.​
    -Kyzak​
     
    goodyman8, Jun 4, 2012
    #2
    Danw96 likes this.
  3. Danw96

    Danw96 Catapult Fodder

    Messages:
    12
    Yes I mailed support (at) thd.vg its been about 12 hours since I sent it and I included screen-shots of the thank you for buying KAG page and the money has been taken from pay-pal.
     
    Danw96, Jun 4, 2012
    #3
  4. goodyman8

    goodyman8 Bison Rider

    Messages:
    1,025
    It will probably take some time for them to see it, as Kyzak said resend it if you don't get it after 2 days.
    Or maybe someone from the team will see this thread.
     
    goodyman8, Jun 4, 2012
    #4
  5. Danw96

    Danw96 Catapult Fodder

    Messages:
    12
    K thanks hope I get it soon really want to play should I send email from account email or the email for the paypal account
     
    Danw96, Jun 4, 2012
    #5
  6. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    From the paypal email, the code should be sent to that email as well.
     
    Downburst, Jun 4, 2012
    #6
  7. Danw96

    Danw96 Catapult Fodder

    Messages:
    12
    Ok I have now sent an email from that email along with the screen shots
    </br>--- merged: Jun 4, 2012 1:56 PM ---</br>
    Anybody know how long it takes for support to take action
     
    Danw96, Jun 4, 2012
    #7
  8. Raron

    Raron KAG Guard Tester

    Messages:
    543
    From 15 min to 2 days
     
    Raron, Jun 4, 2012
    #8
  9. Danw96

    Danw96 Catapult Fodder

    Messages:
    12
    Ok just think this is kinda stupid that they take the money but no email
    </br>--- merged: Jun 4, 2012 2:40 PM ---</br>
    any KAG devs there to help a poor man?
     
    Danw96, Jun 4, 2012
    #9
  10. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    Just relax, you should have gotten the email immediately, but it seems something went wrong.

    Now all you can do is play kag and wait till they see your email. Did you check the spambox of your paypal account?
    The email should look like this:
    register.PNG
     
    Downburst, Jun 4, 2012
    #10
  11. Danw96

    Danw96 Catapult Fodder

    Messages:
    12
    Think I may know the problem the primary paypal email has been not used for years and has been deleted by the provider is it possible for the email to be sent to the new email
    </br>--- merged: Jun 4, 2012 4:05 PM ---</br>
    i have screen shots of proof
     
    Danw96, Jun 4, 2012
    #11
  12. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    You should change your email at paypal then. Also send that information to support@thd.vg as a reply to your own email.
     
    Downburst, Jun 4, 2012
    #12
  13. Danw96

    Danw96 Catapult Fodder

    Messages:
    12
    I have sent them a email saying what I just said and I changed the primary email to one that works so it should be ok now right?
    </br>--- merged: Jun 4, 2012 7:01 PM ---</br>
    Solved! Thanks guys
     
    Danw96, Jun 4, 2012
    #13
    Downburst likes this.
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