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Trench Run Steam Key

Discussion in 'Help' started by DragonShark, Apr 7, 2016.

Mods: makmoud98, Mazey
  1. DragonShark

    DragonShark The one post after the other. Donator

    Messages:
    390
    Hey!
    So I ordered the game before Steam release but I didn't get the key yet. What's happening?
     
  2. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,118
    Hey,

    The keys are not sent out automagically. Right now you have to request it by contacting us at support@thd.vg. Please let me know the e-mail address you have used for purchase in the e-mail you're going to send. Also make sure that you let me know it's about TR.
     
  3. DragonShark

    DragonShark The one post after the other. Donator

    Messages:
    390
    Alright, I sent you an email. I was the one from the Steam Forums if you didn't notice yet.
     
  4. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,118
    I'm sorry but I don't pay attention to names right now.
     
  5. dAn0016

    dAn0016 Catapult Fodder

    Messages:
    2
    Question: Is there going to be an automatic process in the future, or is this (human contact through email) the only method planned?
     
  6. EhRa

    EhRa Ooooooof Staff Alumni Donator
    1. KRPG

    Messages:
    810
    I think the "human contact" thing is only for preorder. I hope they do something like kag did with its steam keys in the future (when bought directly)
     
  7. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,118
    There will be automatic thing as soon as I finish my work with the website's backend.
     
    J-man2003, toffie0 and EhRa like this.
  8. dAn0016

    dAn0016 Catapult Fodder

    Messages:
    2
    To clarify this applies to both pre-Steam and post-Steam purchases, right? If so, great and thanks!
     
  9. Mazey

    Mazey Haxor Global Moderator Forum Moderator Staff Alumni Donator Official Server Admin

    Messages:
    1,916
    yes
     
  10. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,118
    Ok, I've coded the website part today - you can now request your steam key from the panel there. You need to log in and be premium (have our key redeemed). If you just logged in for the first time and you haven't redeemed our code yet - then do it.
     
    Last edited: Apr 10, 2016
    dAn0016, toffie0 and Geti like this.
  11. Geti

    Geti Please avoid PMing me (poke a mod instead) THD Team Administrator Global Moderator

    Messages:
    3,730
    Ten cheers for @Furai for quick turnaround on this.

    Really looking like we need a FAQ page on the site or something - I'll add something to the readme in the short term.
     
    makmoud98 likes this.
Mods: makmoud98, Mazey