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Why can't I play KAG?

Discussion in 'General Help' started by 872974527, Feb 18, 2013.

  1. 872974527

    872974527 Catapult Fodder

    Messages:
    9
    It was the computer can play, not play new computer. Is the system problem? Can play computer is XP system, the new is WIN7. Or hardware reasons?
    CPU: Intel Pentium (Pentium) Dual Core E5400 (dual-core)
    Motherboard: GIGABYTE G41MT - D3 (Intel G41 (Eaglelake) + ICH7)
    Memory: 2 GBytes
    Graphics: Intel GMA 4500 (M) (HD)
    Hard disk: Seagate ST3500418AS
    Display: ViewSonic [unknown type: VSCE827]
    NIC: Realtek Semiconductor RTL8168/8111 PCI - E Gigabit Ethernet NIC
    Sound card: Intel 82801 gb ICH7 - High Definition audio equipment [A1]
    Processor information
    Processor: Pentium (R) Dual says Andrea giancoli of CPU E5400 @ 2.70 GHz
    Speed: 2700.0 MHz
    The core/thread: dual-core, double thread
    The core code: Wolfdale - 2 m
    Power: 65.0 W
    Socket: LGA775 (FC - LGA8)
    Level 1 cache: instruction: 32 KB, data: 32 KBytes
    Level 2 cache: integrated: 2 MB
    Level 3 cache:
    Characteristic: MMX SSE SSE - 2 SSE - 3 SSSE - 3 EMT64 VT EIST TM1 TM2
    Motherboard information
    Motherboard manufacturer: GIGABYTE
    Main board type: GIGABYTE G41MT - D3
    Chipset: Intel G41 (Eaglelake) + ICH7
    Motherboard slot: 2 xpci, 2 xpci Express x1
    USB support: v2.0
    PCI - E support: v1.0
    BIOS version: F1
    BIOS date: 05/04/10
    Memory information (total: 2 GBytes)
    Memory size: 2048 MB
    Memory type: DDR3 SDRAM
    Manufacturer: Kingston
    Manufacturing date: 2011, 5 weeks
    Graphics information
    Graphics chip: Intel GMA 4500 (M) (HD)
    Memory size: 801020 KB
    Video card type: Intel G41 Chipset - Integrated Graphics 0 [A3] [GIGABYTE]
    Graphics BIOS version: 1800 PC 14.34 05/10/2009 21:39:35
    Display information
    Display: ViewSonic [unknown type: VSCE827]
    Production date: 2012, 8 weeks
    Signal input mode: simulation 0.700 V / 0.300 V (1.000 V p - p)
    The level of the screen size: 41 cm
    Screen vertical dimension: 26 cm
    Screen diagonal dimension: 19 inches
    Store information
    Controller: Serial ATA 3 gb/s
    Type: Seagate ST3500418AS
    Capacity: 476940 MB (500 GB)
    Speed: 7200 RPM
    Cache: 16384 KB
    NCQ function: support, Max. Depth: 32
    S.M.A.R.T. : exist, open
    And bit LBA: support, open
    Working time: 2308 hours
    Card information
    Hardware name: Realtek Semiconductor RTL8168/8111 PCI - E Gigabit Ethernet NIC
    MAC address: 1 c - 6 f - 65 - C0-11 - B7
    The biggest bandwidth: 100 Mbps
    Sound card information
    Decoder: Intel 82801 gb ICH7 - High Definition audio equipment [A1]
    Hardware name: Realtek ALC887
    The above information through the network translation, there may be mistakes.
     
  2. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    Why cant you play? Does it give any errors?
     
  3. 872974527

    872974527 Catapult Fodder

    Messages:
    9
    I press the play options appear this:
    [​IMG][​IMG][​IMG][​IMG]
    I don't know why pictures so blur... I hope you can see clearly
     
  4. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    Uninstall KAG, delete the remaining folder, then install it again.
     
  5. 872974527

    872974527 Catapult Fodder

    Messages:
    9
    Still can't play
    But in KAG automatic renewal after double click the icon warning is Not effective WIN32 program . I put the KAG.exe.Temp2 (Seems to be temp2 ~ ~ I also forget is what) to replace the KAG.exe don't know can have what effect
     
  6. mrgamergod22

    mrgamergod22 Builder Stabber

    Messages:
    19
    I have the same problem ;-; HELP ME!!!:QQ::QQ::QQ:
     
  7. 872974527

    872974527 Catapult Fodder

    Messages:
    9
    You are also WIN7?
    Talk with foreigners really tired... I'm awake, foreigners in bed ~ ~ and I don't understand English. Why BBS in other languages in French, polish, Portuguese, Russian, Dutch, German, Spanish, Japanese, there is no Chinese...
     
  8. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    Delete version.txt it's in the App folder.
     
  9. 872974527

    872974527 Catapult Fodder

    Messages:
    9
    Still can't play
     
  10. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
    upload the crash report. Click on what does this report contain then export it and upload it on here.
     
  11. 872974527

    872974527 Catapult Fodder

    Messages:
    9
    Where is crash report? How to upload here
     
  12. Downburst

    Downburst Mindblown Global Moderator Forum Moderator Donator Tester

    Messages:
    1,813
     
  13. Leoprime

    Leoprime Shopkeep Stealer

    Messages:
    184
    When you uninstalled did you download the installer again, or did you use the same one you already had?
     
  14. 872974527

    872974527 Catapult Fodder

    Messages:
    9
    I have a KAG unloading, and then install.
     
  15. xRPEx

    xRPEx Shopkeep Stealer

    Messages:
    79
    I've been having the same problems, in a way. I get no news, and the servers do not show up. I've uninstalled/reinstalled it plenty of times, too.
     
  16. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    The most important thing about reinstalling the KAG:
    If you don't do that reinstallation will do nothing.
     
  17. Vaine

    Vaine Horde Gibber

    Messages:
    135
    Just keep trying, that's what I do, if that doesn't work, refer to the suggestions above :)
     
  18. 872974527

    872974527 Catapult Fodder

    Messages:
    9
    Yesterday, I suddenly found myself updating has finished, can be played on the latest version,
    However uncomfortable to play in China, and server network connections unstable, easily dropped.