Premium Zong Payment Help

So I decided I wanted to use Zong to get premium, and then I did everything they wanted, and they have been paid/taken the money, now my problem is that i don't know what I'm suppose to do about a code for premium.

I was not signed in when I clicked the Zong button, but I later signed in before completing it. I was given a TxnCode that i don't know what it's for and it's not the premium code, I would assume along the lines of a transaction code, but again I don't know.

Thanks in advance,​

Xyzair​

 

I used Zong to get premium , i didn't sign in .
I entered my Cellphone Number and Purchased it , via Philippine Peso.
P 400 = $9.99
Well no problemos at all , after i purchased it .
The page Reloads itself and shows the code , then i signed in copied the code (1st) and redeemed the premium last May 8 ,2012 :D
Well i think if you forgot the code, you can check your Browser's History for the code's site , i don't know :)

 

Same as OP.

Bought the game yesterday using Zong and the transaction was succesful, but all I got was some "ZONG-ID: [6 digit code]" to my phone.
I tried putting that into the premium redeem thing, but it said that "code does not exist".

The whole thing went this way for me:
1. Click the zong button on the blog
2. Enter my phone number and got a TxtMessage to confirm the purchase
3. The message itself was a bit unclear at first because of how it appeared on the screen of my phone (the message said: "to confirm, answer to this message W". The W was on a new line, so it looked confusing and at first I just answered the message with a no text, then I tried typing "yes" and sending that too until it hit me and I figured out that I was meant to type "W" into the message.)
4. After all the confusion and finally getting it right, it sent me a message that the "transaction was complete and I was charged €€, my ZONG-ID is [6 digit code] and then a number to their customer service.
5. Tried putting that ZONG-ID into the premium redeem thing at kag2d.com after logging in, but it did not work.
6. Confused, I go to zong.com and see if that code I got is of any use there
7. End up creating an account on zong.com and seeing that my transaction with KAG was completed and I was charged, but I did not find any use for that ZONG-ID I got, nor did I find the redeem code on my account page either.
8. Now I've sent a message both to Zong.com support as well as KAG support and am waiting to get this resolved.

Wheres my premium guys?

 

For me it's same as others...


@UP Yes! Finally!

 

Already ahead of you, as I did that yesterday.

I'm glad this issue was noticed and responded upon and I'll await the results patiently. :)

 

i'm sorry by zong id do you mean my phone number or what because it doesnt ask you for a login

 

like how

 

six letters, smthing like X00XFM(It isn'y my ID).

 

you mean the transction id for each text i think.is that it?

 

You get it in the message where they tell you the money has been transfered, "ZONG-ID: ####" or something like that.

 

okay so i'm from brasil and i had to send 3 texts so do i send all 3

 

yeah i used zong
</br>--- merged: May 16, 2012 4:15 PM ---</br>
okay i'v sent the email now i wait

 

Hello, i'm new here, tried to buy the game with ZONG and i didn't get the code so i now hope that somebody will answer my email with the ID... How long did it take to recieve the mail for you?

 

That wasn't good :/ no you still use Zong , i did what it said and i recieved the text messages but like for everybody else, the premium code was missing, so i've sent an email with the Zong-id i got to MM's adress in the post... Could you contact MM so he can see this?