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KAG I can't access my KAG account in-game.(Details Inside)

Discussion in 'Help' started by QueenOfVaccine, Nov 9, 2013.

Mods: makmoud98, Mazey
  1. QueenOfVaccine

    QueenOfVaccine Catapult Fodder

    Messages:
    2
    Hi there everyone, I have recently purchased this game, and I cannot access the online games.

    The second I launch the game from the launcher, I recieve this error message:
    Could not create KAG account.
    Details:
    Curl Error in getPlayerInfo(): Couldn't connect to server (getUniqueAccountName) status -1​
    And another saying:
    Could not connect to authentication server. Check your internet connection and try again.
    (Additional info - Curl Error in getPlayerInfo(): Couldn't connect to server (getUniquePlayerInfo) status -1​
    After I press OK on both of these messages, I try this method:
    "First time launching from Steam -> I'm new. Just play. -> PLAY as 'Queen_Of_Vaccine'" , It gives me the error :
    Could not create KAG account.
    Details:
    Unexpected HTTP Status (expected 200) in postSteamCreatePlayer(): 0
    (postSteamCreatePlayer) status 1​
    And another error saying:
    Cannot authenticate at this time (status: APICLIENT_REQUESTSTATUS_OTHER_ERROR).
    (Additional info - Unexpected HTTP Status (expected 200) in postSteamCreatePlayer(): 0 (postSteamCreatePlayer) status 1)​

    Then, when I attempt to link to existing KAG account I get this:
    Could not create KAG account.
    Details:
    Curl Error in getPlayerInfo(): Couldn't connect to server (getUniqueAccountName) status -1​
    After this, I press OK on the message and then press the Link to Steam button and it pops up with this:
    Authentication Failed; the authentication server may not be functioning properly.
    Please go to https://fourm.kag2d.com or e-mail support@thd.vg if the problem persists. Please include the details below:
    CCurl Error in getMyInfo(): Couldn't connect to server​
    I can access the game in offline, but I did purchase a 4 pack and wish to play with my friends.
    If any additional details are required, please tell me.
     
  2. ElRoryeo

    ElRoryeo Catapult Fodder

    Messages:
    3
    I'm glad someone has the same annoying problem(sort of). I couldn't create an account in game so I created one on the website but it still won't authenticate it. These are the messages I get.
    2013-11-09_00001.jpg 2013-11-09_00002.jpg
     
  3. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    Please tell me your Steam Community Profile links. You can access them by clicking on your name in the Steam client.
    Also, for one of our customers simply rebooting helped to solve the problem. It seems weird but it worked.
     
  4. Kapvera

    Kapvera Catapult Fodder

    Messages:
    2
  5. ElRoryeo

    ElRoryeo Catapult Fodder

    Messages:
    3
    http://steamcommunity.com/id/El_Roryeo/
    And rebooting did not work unfortunately.
     
    Last edited: Nov 10, 2013
  6. 228lalka

    228lalka Catapult Fodder

    Messages:
    6
  7. ElRoryeo

    ElRoryeo Catapult Fodder

    Messages:
    3
    Actually, after I had rebooted and re-entered my current KAG account it worked.
     
  8. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    Do all of you have Windows?
     
  9. 228lalka

    228lalka Catapult Fodder

    Messages:
    6
  10. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    If restarting the system didn't help for you, please make sure that your system date is current. Please also make sure that no firewall or any programme is blocking KAG from accessing Internet.
     
  11. Dragmyre

    Dragmyre Catapult Fodder

    Messages:
    4
    Same issue, purchased the 4 pk from steam. I assume they will also have to post in this thread to soon be able to play? Also Windows.
    Steam ID: http://steamcommunity.com/id/Skarrj/
    Profile: http://steamcommunity.com/profiles/76561198028662817/

    Edit: System is up to date and there is nothing blocking KAG from reaching the internet.
     
  12. TakeTheRisk

    TakeTheRisk Catapult Fodder

    Messages:
    4
  13. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    On MACs there is completely different issue. Run the KAG on account with parental controls completely trurned off. That should help. Of course make sure that your system is updated and that your system date (as in clock, calendar) is set to the current date.
     
  14. 228lalka

    228lalka Catapult Fodder

    Messages:
    6
  15. Dragmyre

    Dragmyre Catapult Fodder

    Messages:
    4
    Heads up to mods and to new players! If you have odd characters in your steam name it could be why you are getting this error! Simply check the error code itself, their database cannot automatically assign you a name if you are using unsupported characters. Hence why my previous name "۩Dragmyre۩" was giving an error on start up.

    This may solve problems for some.
     
  16. Furai

    Furai THD Team THD Team Administrator

    Messages:
    3,124
    Thanks for info.

    Still this does not explain why you couldn't just link your existing KAG account. Because linking your existing account should be what you should do as a first thing.
     
  17. 228lalka

    228lalka Catapult Fodder

    Messages:
    6
    Nothing helps, what to do?!
     
  18. Dragmyre

    Dragmyre Catapult Fodder

    Messages:
    4
    [​IMG]

    400: Username must be alphanumeric or -/_
     
  19. 228lalka

    228lalka Catapult Fodder

    Messages:
    6
  20. Dragmyre

    Dragmyre Catapult Fodder

    Messages:
    4
Mods: makmoud98, Mazey